Alarm Service & Repair
Service and Repair
Are you experiencing difficulties with your current alarm or camera system and need a service?
In most cases, we can diagnose and fix these for you.
*Please be advised that there will be a minimum service charge of $181.50 inc GST (not including parts) for the time of our technicians and the site visit.
If your system is beyond repair and you require a new system to be installed-
we will discount the service fee from the quote to purchase and install your new system.
What should you consider before booking in a service call?
What is the Brand - Model of your system?
The most common brand on the market are Bosch, Hills, DSC, Ness, Paradox. Our team are familiar with these panels and some spare parts are available depending on the age. If you have one of these alarm panels there is a good chance we can fix your issue.
The age of your system?
If your system is 10 years or older, we strongly recommend updating to a new model. We can work with older alarm panels, but we might fix one problem only to have another appear a few months later. We can’t provide a warranty on existing hardware for products of this age, and most have a finite lifespan.
Do you have the installer code?
For some alarm panels, it can be very difficult to access the panel programming without the installer master code. Unfortunately, without this code, we would need to recommend either a full system reset (starting at $330.00) or an upgrade to a new alarm system. There is no guarantee that a system reset will restore full functionality.
What are the most common issues we see with service calls on alarm panels?
Backup Batteries: The backup batteries on alarms need to be replaced every 3-5 years, or sooner if your power has failed for a long period of time. This is an easy fix.
Batteries in Detection Devices: The batteries in wireless reed switches and PIR sensors have a life of about 3-5 years and are also easily replaced by an experienced technician.
Sensors: PIR’s, Reed Switches, glass break detectors can fail after a long period of time, these are usually quite easy and inexpensive to replace without having to upgrade the panel.
Faulty external siren or strobe is very common, we recommend self-testing or an alarm service every 3 years to ensure both of these components are in working order.
How often should you get your alarm serviced?
We recommend self-testing your alarm panel every 12 months to ensure your sensors, siren & strobe are working properly. We also recommend changing your backup battery every 3 – 5 years. Unless you know what you are doing, we would advise a scheduling professional service.
Should you repair or upgrade your system?
The cost of repairs on an old alarm system can be substantial so why not consider an update to a new system? In most cases our team can utilise existing wiring but update the hardware to keep cost down. Your new system will be NBN compatible and the latest generation panels give you access to features such as self-monitoring through mobile apps and Touchscreen panels. All of our new systems come with a 3-year manufacturer’s warranty.
When is a quote a service call?
Sentinel Security & Technology Group is committed to providing free, no obligation quotes for new systems to customers. But when does a free quote become a service call? A service call charge may apply if:
- The enquiry relates to an issue with an existing system (not installed by SSTG and under warranty)
- The cost of the service call is explained to the customer on the phone or onsite by the technician before they commence work
- The Issue is resolved by the technician
What is the cost of a service call?
Service calls by SSTG technicians start from $181.50 inc GST and cover initial labour and troubleshooting (not including any parts required).
Why do we charge for a service call?
Charging a service call is a standard practice in the trade services industry. Our highly skilled team are experts when it comes to your security and their time and expertise is valuable. We bring our expertise to you at a time that suits you and we believe it is fair to charge the callout fee for this.
